Why are we allowed to use your data?
According to privacy legislation, we have to say what ‘legal grounds’ we have to use your data. Well, as an intermediary (a broker is a regulated profession in Belgium) we need your data to be able to look for a property together with you in Spain that suits you. For example:
• A visit to Spain
• Reservation of a property in Spain.
In addition, we can use your data in the case of ‘legitimate interest’. This means that we want to provide all our customers/prospects with the most optimal, personal service. We always think about your privacy. This is true for:
• Visit one of the Azull websites
• Newsletter & e-mail
• Personal advice
• Social media
• Reviews & Customer satisfaction research
• Contact with one of our employees.
Or any other customer-friendly initiatives that we will inform you in advance.
We may also have a legal obligation/interest to use your data, for example when we suspect fraud.
For example: In the context of the Money Laundering and Fraud regulations, we must know with whom we (potentially) do business.
And sometimes you have given us permission to use your data, such as when you sign up for the newsletter, at an information evening or at a trade fair.
We keep all this neat.
Who has access to your data?
We ourselves the owners and employees of Azull. And then only on a “need to know” basis.
For example, our aftersales employees cannot look into the list of prospects and our sales people only get access to your data as soon as a visit to Spain is actually planned. The complete overview of all data, only 3 people have access to it: the General Management and the Commercial Director.
And we only pass on your data to other parties if this is really necessary to provide you with a good service. Parties such as: External employees, construction promoters, contractors, lawyers, civil-law notaries, other brokers, travel agencies, IT service providers and parties that collect our reviews.
We also call on parties such as data management platforms, media and advertising agencies and research agencies as soon as we want to give you personal advice or show you targeted advertisements. For example, based on your place of residence when it comes to information evenings that we organize in your area. In suspicious situations, we are obliged to share customer data with government authorities.
The parties that receive access to your data from us may only use it to provide you with a service on behalf of Azull. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the data that cookies collect on our website. You can read more about this in our cookie statement.
But one thing is certain: We really never sell your data to third parties. parole!
Where is your data stored?
We store your data in various databases. We always use strict security measures.
All your data is stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy is protected in an appropriate manner. This has been officially established for a number of countries. Some US parties have registered under the Privacy Shield, which provides adequate protection.
How long do we keep your data?
We do not store and use your data for longer than necessary. We will then delete all data we have about you. Or do we use your data anonymously, because we need certain data for internal analyzes and reports, such as: how many Belgians and Dutch people bought a property on the Costa del Sol in 2017 via Azull and we got to know at a real estate fair.
But how does that really work?
Well, we adhere to certain deadlines, after which we delete your data. Here they are:
If you have registered for a newsletter or have given permission to receive personalized messages, if you have left your details at a trade fair or information evening, we will keep that permission for 5 years.
Even if you decide at a given moment that you no longer wish to receive the newsletter or personalized messages, we will save the withdrawal of your request.
After that period, we only use your data anonymously, for internal analyzes and reports.
We delete applications for a property, inactive customer accounts after 5 years. After that period, we only use your data anonymously, for internal analyses.
Customers who bought:
For the tax authorities we have to keep our administration with regard to your invoice, payment and reservation data for 7 years.
But we add a little more than 3 years on top of that, because the liability of the architect and the construction company runs until 10 years after delivery.
In the context of the legislation on Money Laundering and Fraud (WwF), we are obliged to keep your data regarding your purchase for 10 years.
After that, we only use anonymous data for internal reports.
Your rights come first!
Of course you remain in control of your data.
Would you like to have free access to your personal data and receive a copy?
Or do you want to change, delete or adjust your email preferences? No problem.
Let us know by email. firstname.lastname@example.org
In this way you can also ask questions or indicate that you believe that your privacy is not respected.
Unsubscribing from the newsletter is easy. You can do this via the link at the bottom of the newsletter itself. And do you want no more cookies at all? You can also arrange that yourself. Read how to do this in our cookie statement.
Do you have any questions or complaints?
You can contact Azull with questions or complaints about your data and the protection of your privacy.
Writing: Apartado 74, 30389 La Manga Club, Murcia, Spain.
If you are not satisfied with how Azull handles your privacy, you can contact the privacy authority in Spain.
Who is responsible for your data?
Azul Management & Consulting Services S.L.
Apartado 74, 30389 La Manga Club, Murcia Spain
Company number: ES B 308 280 16
You can reach us like this:
Call: +34 968 970 596
Apartado 74, 30389 La Manga Club, Murcia, Spain.